Last updated: July 19, 2021

These Terms of Sale ("Terms of Sale" or "Agreement") are a legal document that explains your rights and obligations as a Customer. Please read it carefully.


You, the user of the Website (and addressee of these terms)
BANDAI NAMCO Europe S.A.S, 15 rue Felix Mangini, CS 90618, 69258 Lyon cedex 09, France
The Product(s) sold on the Website
The Merchant’s authorized reseller which operates the Website: Scalefast, a French company having its registered office at 1 Rue Jacqueline et Roland de Pury, 69002 Lyon, France
the Merchant’s online store website accessible at


The present Terms of Sale define and regulate the contractual relation between the Reseller and you, the Customer, also defined below as the user of the Website.

The Reseller is an online and offline e-commerce solutions provider.

The present Terms of Sale apply exclusively between the Reseller and any person who visits the Website or makes a purchase from the Website.

You have access to and may become familiar with the Terms of Sale directly on the Website. These Terms of Sale may be altered at any point in time, at the discretion of the Reseller. Enforceable terms and conditions consist those published on the Website, binding as of their date of registration. At all times, you are solely responsible for remaining knowledgeable about, and in compliance with, these Terms of Sale.

Your failure to cancel your Account or cease to use the Reseller’s ecommerce solutions affected by the amendment will constitute your tacit acceptance of the amended terms. If you don’t agree to the amendments or to any of the terms in this Agreement, your only remedy is to cancel your Account or to cease to use the Reseller’s ecommerce solutions.

The information given on the said Website may be modified by the Reseller without prior notification.

The simple act of placing an order on the Website implies acceptance, without reserve, of the present Terms of Sale.

I. User Account

To make a purchase on the Reseller’s branded-ecommerce Website, you may complete the Website’s registration process, and create a Website account ("Account"). All members must be 13 years or older to create an account on the Website. However, for minors, their legal representative will be responsible for their child. Your Account may also include billing information you provide to the Reseller for pre-orders or for faster future purchases. You are solely responsible for all activity on your Account and for the security of your computer system. You may not reveal, share or otherwise allow others to use your password, your login name, or Account. You agree that you are personally responsible for the use of your password, your login name and Account and for all of the communication and activity on the Website that results from use of your login name and password. You may not sell or charge others for the right to use your Account, or otherwise transfer your Account, nor may you sell, charge others for the right to use other than if and as expressly permitted by these Terms of Sale.

Please inform the Reseller immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner.

As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your Account, including your family or friends. If you cancel your Account, the Reseller reserves the right to collect fees, surcharges or costs incurred before cancellation. Any delinquent or unpaid Accounts must be settled before the Reseller can allow you to register again.

You also understand and acknowledge that Accounts are user rights binding you to such an Account, and that the Reseller does not recognize any transfer of Accounts (including transfers by operation of law) from one subscriber to any third party. Each Customer shall be the sole holder of his own Account.

Your purchase is subject to product requirements which you must read before purchasing a Product. The act of making a purchase constitutes your tacit understanding and compliance with these requirements. The Reseller shall not be held responsible for any incompatible or erroneous purchases. The Reseller encourages you to contact the Reseller’s customer services, in such an event, so the Reseller may resolve your problem to the best of its ability.

You agree that you will be personally responsible for the use of your Account and for all activity on the Website that results from use of your Account. Your online conduct is expected to be in good faith, non-abusive and seeking any other personal interest other than the services provided. You will otherwise be held in contempt and, at the discretion of the Reseller, ensuing legal procedure may incur.

You may cancel your Account at any time. You may cease use of an Account at any time or, if you choose, you may request that the Reseller terminates your access to your Account. However, Accounts and Product delivery are not transferable and Product purchase transactions entitle you to a single right to the delivery of a Product. Your cancellation of your Account will not entitle you to any refund for any Products or fees. The Reseller holds the right to collect fees, surcharges or costs incurred prior to the cancellation of your Account. In addition, you are responsible for any charges incurred to third-party vendors or content providers before your cancellation.

The Reseller may cancel your Account at any time, in the event that (a) the Reseller closes down the Website, or (b) you breach any terms of this Terms of Sale, the Subscription Terms, the Privacy Policy and/or Rules of Use also available on the Website. In the event that your Account is terminated or canceled by the Reseller for a violation of these Terms of Sale, the Subscription Terms, the Privacy Policy and/or Rules of Use, or improper or illegal activity, no refund, including of any Subscription fees or of any unused funds in your Account, will be granted.

By creating an Account, you also accept the General Terms and Conditions of the “Ep!c Rewards Club” Loyalty Program available on the Website.

All accounts created before the launch of the Website are not submitted to these Terms & Conditions of Sale. Therefore, all accounts created before the launch of the Website do not qualify for the “Ep!c Rewards Club” Loyalty Program and are not transferred to this Website. Returning customers should create a new Account.

II. Stock Availability

The processing and delivery of orders shall always be honored upon availability of stock.

III. Application

Your Product Order is a binding offer to the Reseller to purchase the said Products. Upon the placement of an order an ensuing and immediate confirmation message will be displayed followed by a confirmation email to you at the email address mentioned in your Account. Such automatic confirmation does not constitute an acceptance by the Reseller of your order, but a notice of acknowledgement. The Reseller's acceptance of your order shall occur, and a contract shall form only once the Reseller approves the order. The Reseller only accepts your offer, and concludes the contract of sale for a Product ordered by you, when the Reseller dispatches the Product to you and send e-mail confirmation to you that the Reseller has dispatched the Product to you (the "Fulfillment Confirmation E-mail"). For digital products, you shall receive a link within the Fulfillment Confirmation Email directing you to your product’s key, allowing you to unlock and download your purchase.

If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Fulfillment Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between the Reseller and you for the Product(s) specified in that Fulfillment Confirmation E-mail. Your contract is with the Reseller.

The Merchant only delivers Products to the following countries and according to the times specified below:

  • All countries of the European Economic Area (except Cyprus, Liechtenstein, Switzerland, Norway and France): 11 (eleven) business days;
  • Cyprus: 8 (eight) business days;
  • Liechtenstein: 5 (five) business days;
  • Switzerland: 11 (eleven) business days;
  • Norway: 10 (ten) business days;
  • France: 3 (three) business days; and
  • Australia: 10 (ten) business days.
  • The United Kingdom: 6 (six) business days;
  • IV. Orders and Use of the Services

    The orders shall be placed exclusively via the Internet.

    Automatic order confirmation errors may occur. Please check the automatic order confirmation for errors and inform the Reseller immediately of any discrepancies. You guarantee all data provided during registration is true, accurate, up-to-date and complete. Orders will only be accepted from Customers 13 years of age and older. Any order placed by a minor shall be done with its legal representative and under the responsibility of its legal representative.

    The Reseller holds the right to cancel or refuse any order from a Customer with whom a previous order’s payment litigation has not been resolved.

    You consent to receive sales invoices electronically. Electronic invoices will be made available in your Account on the Site. For each delivery, in our Fulfillment Confirmation E-mail you will receive a link to your electronic invoice on the Site. If you have not access to your Account anymore and you have not printed your invoice, or for further information about electronic invoices and instructions on how to receive a paper copy please contact the Reseller.

    V. Delivery of Products

    Your order shall be delivered to the address you indicated during the ordering procedure at the indicated date mentioned when you confirmed your order. The Reseller cannot be held responsible the loss of a package by postal services or couriers and ensuing consequences. It is your responsibility to verify the good condition of your package(s) and its Product(s) upon receiving the package. In the event the package(s) or content are not in conformity with the order, you shall contact the customer service within 14 days after reception of the order to get an exchange or ask for a refund of the Product.

    VI. Payment

    At the time of purchase, you will have the possibility to pay with all displayed payment methods. Any other methods will not be endorsed.

    The Reseller uses TLS (Transport Layer Security) encryption technology for your transactions. Your banking information is not stored by the Reseller. Stored banking information is stored by the Payment Service Provider, only if you have selected the option of saving a credit/debit card to your name, for a future use during check out or for a pre-order. Therefore, the Reseller does not have access to private banking details and credit history at any point. To prevent abuses and fraud, the Reseller only stores your address and the transaction time and date. This data remains strictly confidential.

    Any attempted fraud or deception, regardless of scope, will immediately lead to further action, as part of which all related transaction data might be forwarded to the authorities.

    When you provide payment information to the Reseller or to one of its payment service providers, you establish that you are the authorized user of the card, PIN, key or account associated with that payment, and you authorize the Reseller to charge your credit card or to process your payment with the chosen third-party payment service provider for any purchases or fees chargeable to your account. The Reseller may require you to provide your address or other information in order to meet the Reseller’s obligations under applicable tax law.

    You agree that you will not use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on Product content, to purchase at pricing not applicable to your geography, or for any other purpose. If you do this, the Reseller may terminate your access to your Account.

    VII. Ownership Rights

    The ownership of the Products shall be transferred to you when delivery of the Product has been accepted.

    The Reseller makes no representations or warranties, either expressed or implied, regarding any third party site. In particular, the Reseller makes no representation or warranty that any service offered via third-party vendors will not change or be suspended or terminated.

    VIII. License and User Rights

    If the Product is a digital Product such as a video game software downloadable directly via the Website, under these Terms the limited and non-exclusive right to use one (1) copy of Products delivered to you by the Reseller on a computer or laptop is granted to you. Under the terms of this Terms of Sale, you are not permitted to copy, modify, or decompile any software in this Product, to extract its source code, create any item derived from it or remove any indication of the name or manufacturer of the software from it. You are exclusively permitted to use this Product for their own personal use and may not pass it on, sell, transfer or lend it to a third party.

    The Website may require the automatic download and installation of software onto your computer. The Reseller hereby grants, and you accept, a limited, terminable, non-exclusive license and right to use the software for your personal, non-commercial use (except where commercial use is expressly allowed herein or in the applicable Terms of Sale) in accordance with these Terms of Sale. The software is licensed, not sold. Your license confers no title or ownership in the software.

    You may not use the Internet source code or any the Reseller software for any purpose other than the permitted access to the Website and to make personal, non-commercial use of your Account, except as otherwise permitted by this Terms of Sale. Except as otherwise permitted under these Terms of Sales, or under applicable law notwithstanding these restrictions, you may not, in whole or in part, copy, photocopy, reproduce, publish, distribute, translate, reverse engineer, derive source code from, modify, disassemble, decompile, create derivative works based on, or remove any proprietary notices or labels from the Website or the Reseller software without the prior consent, in writing, of the Reseller.

    You are entitled to use the Website for your own personal use, but you are not entitled to: (i) sell, grant a security interest to other parties in any way, nor to rent, lease or license your Account rights to others without the prior written consent of the Reseller, except to the extent expressly permitted elsewhere in these Terms of Sale; (ii) exploit the Reseller software, the Website for any commercial purpose, except as expressly permitted elsewhere in these Terms of Sale.

    The Reseller or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable license to access and make personal and non-commercial use of the Reseller services.

    IX. Right of Withdrawal

    1. Principle

    Subject to the exceptions listed below, you have a right of withdrawal that allows you to cancel your order within fourteen (14) calendar days, with no obligation of justification or payment of penalties:

    1. for a Product supplied on physical media: from the date you or a designated third party (other than the carrier) received the Product;
    2. for digital content not supplied on physical media: from the date you completed the contract of sale.

    You may exercise your right of withdrawal via the following link

    2. Exceptions to the right of withdrawal

    Your right of withdrawal does not apply to the following:

    1. to software, including video games, on physical media, when it has been unsealed (namely, removing the plastic packaging and/or the security strip) after delivery;
    2. to any digital content not distributed on a physical medium, where you have expressly (a) agreed that the said digital content be provided immediately to you and (b) waived your right of withdrawal for the corresponding contract of sale;
    3. to goods manufactured to your specifications or distinctly customized.

    3. Exercising your right of withdrawal

    To exercise your right of withdrawal, the follow notification procedure should be followed: You must notify Customer Support that you will be exercising your right of withdrawal by emailing the completed standard withdrawal form available on the Website.

    You must send your withdrawal request within fourteen (14) days to respect the withdrawal deadline.

    4. Returning the order

    As soon as you have sent this email, you must return the Product concerned supplied on physical media, in its original condition, at your own risks and expenses to the address specified by the Reseller within fourteen (14) days of emailing the Reseller with your decision to exercise your right of withdrawal, with the original invoice of the Product and the completed standard withdrawal form provided by the support team.

    The Product can be returned or exchanged, subject to stock availability, and you shall pay only the shipping costs for returning the package.

    5. Reimbursement

    5.1 Product on physical media. If the aforementioned procedure has been followed, the Reseller shall reimburse you the price paid for the Product returned and, if applicable, the corresponding delivery fees paid by the Reseller for sending the Product, within fourteen (14) days from the reception of your withdrawal request by email, with the returned Product and the corresponding invoice. However, we can defer reimbursement until the Product is received or until you have provided proof of shipment of the Product, whichever is the earlier.

    If the Product is returned after the withdrawal period of fourteen (14) day from reception of the Product, or if no Product has been returned, or if the Product is damaged, the Reseller shall not reimburse you.

    5.2 Product in digital content form not supplied on a physical medium. When the exercise of your right of withdrawal complies with the conditions set out in these Terms of Sale, the Reseller shall reimburse you all the sums you paid for your order within fourteen (14) days of the date on which the Reseller was informed of your decision to withdraw.

    For digital content purchases, you have a right of withdrawal that allows you to cancel your order for any reason within fourteen (14) calendar days from the date you concluded the contract of sale (or, for preorders, from the date the content was made available). However, you can no longer exercise this right of withdrawal once you have expressly (i) agreed that the digital content is immediately provided to you, and (ii) agreed to waive your right of withdrawal (according to the provisions of Article L221-28 13° of the French Consumer Code and Article 16 (m) of European Union Directive 2011/83/EU of 25 October 2011).

    X. Return of a Wrong or Faulty Product

    1. Definitions

    If the Product delivered is not the Product ordered or is faulty, the Customer must first notify the support team that they wish to return it with the subject line: FAULTY PRODUCT. The Customer must also provide additional information to explain what is wrong with the Product. In order to return their faulty Product the Customer must follow the returns procedure provided by the support team.

    In the event of delivery of a Product with defects, you may at your discretion (i) refuse the delivery of such a Product, (ii) return said Product to the Merchant within the legal period starting from the date when you were or should have become aware of the alleged defect. You must first notify the Reseller by emailing the support team as soon as you realize the Product is defective. In order to return the Product, the Customer must follow the returns procedure provided by the support team.

    A Product not returned according to the aforementioned terms will not be accepted by the Merchant and shall be returned to you at your own risks and expenses.

    2. Exceptions to the guarantee

    In addition, subject to the legal guarantees you have as a consumer, the warranty is void if the fault is caused by you. The Merchant and Reseller is not liable (i) if the faulty operation results from unauthorized interference with the Product, (ii) if malfunction results from normal wear and tear on the Product, from negligence, or from misuse, (iii) in the event of damage or loss resulting from improper installation of the Product by you, or use of a Product with other equipment that is defective, incompatible or improperly installed, or (iv) in the event of inappropriate use, or not in accordance with the manuals and/or instructions provided by the Merchant or Reseller of the Product, due to your negligence. The Merchant reserves the right to check and test the returned Product. The return shall be taken into account only if the defectiveness is proven.

    In the case the fault is confirmed, the Customer may ask for an exchange or a refund. Product exchange will only be possible if there is available stock. If the Product is no longer available, a refund will be granted. The delivery cost of returning a faulty Product will be reimbursed only if it has been verified to be faulty by the Reseller. In the case of an exchange, the cost of redelivery will be chargeable to the Reseller.

    The Merchant shall be responsible for all defects affecting the delivered Product.

    In the event of a serious defect (torn or open packaging...), you shall refuse delivery and specify on the document the reasons for refusal. It shall then be the responsibility of you to make, within the time and according to the conditions set out in Article 133-3 of the French Consumer Code, all reserves and potential recourse against the carriers. The Merchant shall not be liable if damages to the Product result from the actions, inactions or negligence of the carrier.

    3. Return of a wrong or faulty Product through a carrier

    After receiving your notification by email, customer support will offer two return options.

    1. Use the return form provided with the order, free of charge
    2. If no return form is present, you must pay the return costs for the Product concerned in advance

    In the second scenario, reimbursement of the return costs of the Product will be made for the unit price actually paid by you for return of the Product, subject to presentation of a detailed invoice for the payment actually made (bank receipts alone are not enough).

    We inform you in advance that a return form will not be provided in the following countries. You should therefore use the shipping companies indicated below:

    Country without a return form Carrier Shipping method Under 2 kg 2 kg - 5 kg Over 6 kg
    AustraliaAuspostEconomy air€29.78
    Economy sea€30.36€55.54
    SwitzerlandSuisse PostPost pack International Economy€30.20€37.30€40.85
    NorwayPostenCarryon cash€36.23€41.10€48.45
    IcelandPostur.isEconomy Parcel€25.30€33.49€51.20

    XI. Intellectual Property

    The entire content of the Website (texts, illustrations and computer code) is the property of the Reseller, the Merchant or their co-contractors.

    In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Reseller’s Service are trademarks or trade dress of the Reseller. The Reseller’s trademarks and trade dress may not be used in connection with any Product or service that is not provided by the Reseller, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits the Reseller. All other trademarks not owned by the Reseller that appear in any Reseller’s Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Reseller.

    XII. Links to Third Party Websites

    The Website may contain links to other websites. The Reseller does not have any control over these other websites and is not responsible for their content or security. If you click on the links to these websites, you do so at your own risk and you are subject to the privacy policy, and terms and conditions of these websites.

    XIII. Confidentiality

    Personal data you provide shall not be given to any third party other than the Merchant, and the Reseller’s service providers (such as payment and delivery services).

    By placing an order via the Website, you commit to providing accurate and true information. Your personal data is indispensable for the dispatch of the merchandise and invoice. If personal data is not provided the order shall be canceled. Your personal data shall be used to deliver ordered Products and to contact you should a problem arise concerning the order. The Reseller shall not be held responsible for the use of any data provided to the Merchant.

    Regarding further information on the privacy and processing of your personal data, please refer to our Privacy Policy, available on the Website. In case of conflict between this article Confidentiality and the Privacy Policy available on the Website, the Privacy Policy shall prevail.

    XIV. Responsibilities

    You agree that these Terms of Sale do not intend to confer and do not confer any rights or remedies upon any person other than the parties to these Terms of Sale.

    When you use the Reseller sites, you may also be using the services of one or more third parties, such as a payment service provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties. The Reseller advises you to refer to these third parties’ policies.

    You acknowledge that you connect to the Website and use its services at your own risk. The Reseller holds no responsibility for any direct or indirect damages a user or a third party may suffer for any reason whatsoever by connecting to the Website, not having access or being able to log in to the Website, or that the Website is or is not working. The Reseller guarantees it shall take all sensible measures to ensure the availability of its services. However, since the transactions are made via the Internet, the Reseller cannot guarantee the quality of the networks outside of its offices. Technical interruptions are possible. The Reseller shall attempt to inform its Customers of the reasons for an interruption, to the best of its ability, but holds no responsibility in the event of a delay. The Reseller holds no responsibility in the event of any loss of your data provided. You must always keep a personal copy of your files. The Reseller holds no responsibility for not honoring its contractual obligations, in the event of case of force majeure as defined by the laws and precedents of the applicable jurisdictions.

    Nor in any event will the Reseller be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or any other damages arising out of or in any way connected with the store, the software, and any information available in connection therewith, or inability to use the software, subscriptions or any information, even in the event of the Reseller’s or its affiliates’ fault, tort (including negligence), strict liability, breach of contract, or breach of the Reseller’s warranty and even if the Reseller has been advised of the possibility of such damages. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate recompense.

    You agree to defend, indemnify and hold harmless the Reseller, the Merchant, their respective licensors, and their respective affiliates from all liabilities, claims and expenses, including attorneys’ fees, that arise from or in connection with breach of these Terms of Sale or the use of the Website, by you or any person(s) using your Account, or from the Product selection to the creation of an Account, the purchase, distribution, promotion and use of any add-ons or derivative Products. The Reseller holds the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you shall have no further obligation to provide indemnification to the Reseller in that matter. This section regarding responsibilities shall survive termination of these Terms of Sale.

    If you provide the Reseller with any feedback or suggestions about the Website, or any Reseller’s software, products or services, the Reseller is free to use the feedback or suggestions however it chooses, without any obligation to account to you.

    The Reseller and its affiliates will not be responsible for (i) losses that were not caused by any breach on the Reseller’s part, or (ii) any indirect or consequential losses that were not foreseeable to both you and the Reseller when the contract for the sale of Products by the Reseller to you was formed.

    The Reseller may inform you through an online notice in the case of systems maintenance and shall not be held responsible for any incurring ensuing delays or consequences.

    XV. Product Information

    All pictures and photographs may show the Product with a different color or size than reality and cannot bind the Reseller in any way.

    Unless expressly indicated otherwise, the Reseller is not the manufacturer of the Products sold on the Website. While the Reseller works to ensure that Product information on our Website is correct, actual Product packaging and materials may contain more and different information to that displayed on our Website. All information about the Products on our Website is provided for information purposes only. The Reseller recommends that you do not rely solely on the information presented on our Website. Please always read labels, warnings and directions provided with the Product before use.

    XVI. Applicable Law - Competent Jurisdiction


    You agree that these Terms of Sale shall be deemed to have been made and executed in France, and any dispute arising hereunder shall be resolved in accordance with the law of France. Subject to Dispute Resolution by Arbitration below, you agree that any claim asserted in any legal proceeding by you against the Reseller shall be commenced and maintained exclusively in France, having subject matter jurisdiction with respect to the dispute between the parties and you hereby consent to the exclusive jurisdiction of such courts. In any dispute arising under these Terms of Sale, each party will be responsible for their own attorneys’ fees and expenses.

    Nothing in these Terms of Sale limits or excludes the Reseller’s responsibility for fraudulent representations made by the Reseller or for death or personal injury caused by our negligence or willful misconduct.

    If any of these Terms of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

    If you breach these Terms of Sale and the Reseller takes no action, the Reseller will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Sale.

    These Terms of Sale shall apply to the maximum extent permitted by applicable law. If the laws of your jurisdiction prohibit the application of some or all of the provisions, of this section alone, such provisions will not apply to you.

    Except as otherwise expressly stipulated in these Terms of Sale, in the event that any provision of these Terms of Sale shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this Terms of Sale shall remain in full force and effect. These Terms of Sale, the Reseller’s Privacy Policy and the Members Programs Terms and Conditions constitute and contain the entire agreement between the Reseller and you with respect to the subject matter hereof and supersedes any prior oral or written agreements.

    If you believe that your rights are being infringed, please contact the Reseller. The Reseller responds expeditiously to rights owners and their agents to communicate concerns about any alleged infringement.

    Upon receipt of your infringement notice the Reseller may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, for all of which the Reseller holds an unmitigated discretion to execute. Furthermore, by submitting an infringement notice, you grant the Reseller the right to use, reproduce, modify, delete, remove, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding your infringement notice to the parties involved in the provision of the allegedly infringing content. You agree to indemnify the Reseller for all claims brought by a third party against the Reseller arising out of or in connection with the submission of your infringement notice.

    XVII. Dispute resolution - mediation

    If you are a French resident: Mediation of consumer disputes: In accordance with the provisions of the Consumer Code regarding amicable resolution of disputes, the Merchant has appointed the company Sas Médiation Solution (hereinafter the "Mediator") as consumer mediator to settle any disputes that may arise between the Merchant and one of its customers. The Mediator's address is as follows: 222 chemin de la bergerie, 01800 Saint Jean de Niost.

    You can use the mediation service for consumer disputes related to an order placed with the Merchant on the Internet. In accordance with rules applying to mediation, any consumer dispute must be first sent in writing to the Merchant's Customer Service (located at 15 rue Felix Mangini, 69009 Lyon).

    After the consumer has first written to the Merchant, the Mediator may be called upon for any consumer dispute where resolution has not been found.

    For more information about the Mediator referral procedure, see the following website:

    If you are a resident of the European Union: Online Dispute Resolution platform: In accordance with article 14 of EU Regulations No 524/2013, the European Commission has created an Online Dispute Resolution platform to facilitate extrajudicial independent resolution of online disputes between consumers and businesses within the European Union.

    This platform can be accessed from the following link:

    XVIII. Customs

    You agree to comply with all applicable import/export laws and regulations. You agree not to export the Product or allow use of your Account by individuals of situated in a country subject to an embargo or prohibition of any form from the European Union, the US government or NATO. You represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country.

    When ordering Products from the Reseller for delivery in the United Kingdom, you will not be subject to import duties and taxes, once the package reached the specified destination.

    When ordering Products from the Reseller for delivery outside of the European Union you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; the Reseller has no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to the Reseller and the Reseller would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

    XIX. Opposition list

    If your telephone number is collected when creating your account or ordering, be aware that your telephone coordinates will be used only for the proper execution of your orders. Without prejudice to the foregoing, in accordance with the legal provisions, you are informed that you can, if you wish, register on the list of opposition to telephone canvassing. You can register for free on this list which applies to all professionals except those with whom you have already concluded a contract.